We Strengthens Focus on Coffee Shop Operations

Espresso House is introducing a new organisational structure designed to simplify operations and strengthen support for its coffee shops.

Espresso House is introducing a new organisational structure designed to simplify operations and strengthen support for its coffee shops across Europe. The new setup, effective June 1, is part of the company’s commitment to operational excellence and delivering consistent, high-quality customer experiences in every coffee shop.

By aligning under a joint Group structure, Espresso House aims to reduce complexity, improve decision-making, and bring leaders closer to the coffee shops and our customers.

The new structure brings a much stronger focus on operations and hands-on support – placing our coffee shops and the teams who run them at the very centre of how we work. It also empowers our Coffee Shop Managers with greater ownership and clearer support – recognising them as the key to success in every shop, backed by leadership training, practical tools, and a commitment to their continued growth and success.

“Our coffee shops are where the magic happens, and everything we do is designed to support the teams that serve our customers every day,” says Thomas Kelly, CEO of Espresso House. “This new structure will help us focus even more on what truly matters – our people, great operations, and the customer experience.”